Born in Zurich, Patrizia spent 13 years in Italy before returning home to Switzerland – and to Diction – with an MA in Translation and Interpreting. Her role as Head of the Italian team led Patrizia to discover her talent for organisation, which she now puts to good use as the Chief Quality Officer. Whenever she’s not busy responding to queries, coming up with solutions to thorny problems, tackling challenges head-on or providing moral support, Patrizia can be found engrossed in a good book or whipping up her latest culinary masterpiece in the kitchen (or sometimes even both at the same time).