Skip to main content
DTP

Trust Centre

Quality and peace of mind

You expect the highest standards from your language service provider. Our certification in accordance with ISO 17100, ISO 27001, ISO 18587 and ISO 9001 gives you the peace of mind that comes with knowing you are getting top quality in every area. In addition, we work in accordance with the GDPR and protect your data using state-of-the-art technology. All of our employees have signed a strict confidentiality agreement.

Quality assurance at Diction

ISO certifications

Our certification in accordance with ISO 9001, ISO 27001, ISO 17100 and ISO 18587 gives you the peace of mind that comes with knowing you are getting top quality in every area. Below, you can find detailed information about the contents of the individual ISO standards and what they mean for you as a client.

Reliable quality
Proven qualifications
Transparent processes
Specialised services
Certified information security

Secure data

We comply with the GDPR and your data will only be stored in Switzerland. All of our in-house employees and all external partners have signed a strict NDA. Find out more about our data protection and information security guidelines.

  • Compliance with the EU General Data Protection Regulation
  • Secure data exchange
  • Strict NDA for all employees

We are your partner

Do you have any questions about data protection or our ISO certifications?

Our aim is to provide you with the highest quality and security every day and under all circumstances. If you are unsure about the procedure for data-sensitive translation projects, or if you have general questions about our certifications and data security, we are always here to help.

ISO 9001: key areas

Our most important certification is the ISO 9001 for quality management. All of our processes are based on the requirements of this standard. We also have very strict quality assurance processes. Annual audits are carried out to ensure we continue to meet the high standards in all four key areas.

Certified quality management system:

Diction’s QMS processes are regulated and documented in a binding and transparent manner.

Constant customer satisfaction:

Diction constantly strives to improve customer satisfaction – this is just part of what we do. And the certification makes it official.

Continuous improvement process:

Diction is continuously working to improve processes and the services we offer. We keep pace with all developments the market and our customers undergo.

Risk-based approach:

Diction evaluates risks and benefits so that clients can place their trust in us as long-term project partners and rely on our advice (for example, when evaluating AI systems).

Our ISO certifications

Our four ISO certifications (ISO 17100: requirements for translation services, ISO 27001: information security, ISO 18587: post-editing by qualified specialists, ISO 9001: process and quality management) give you the assurance that we really do take action when it comes to implementing secure and transparent processes, which are essential for effective information security. Are we resting on our laurels? Not a chance! Follow-up audits and recertification are carried out regularly, and we have to prove to the team of very diligent auditors that we are constantly striving to keep developing and making sure that our quality standards are up to date. We don’t like to show off, but we have heard that our ISO auditors were so impressed by our processes that they have even recommended them as a best-practice example to other companies they have audited.

ISO 9001 mean – certified quality management system

Diction is certified in accordance with ISO 9001, the most important and internationally recognised quality management standard. A follow-up audit will be carried out annually. During our ISO 9001 audit, we must prove that we have an effective quality management system in which duties, responsibilities, structures and work processes are regulated in a binding and transparent manner and documented within process and procedural instructions. Our enterprise resource planning system (the Diction TMS), for example, allows us to carry out detailed resource and data management and reporting and, above all, to quickly and efficiently organise your projects. Quality management is not a chore for us – it is the basic principle that informs everything that we do. This was also the impression that our auditor had as he observed our team carrying out their day-to-day work – he was very impressed by their commitment to quality.

How do you benefit from our ISO 9001 certification?

You can rest assured that we always work efficiently and systematically. Our processes are constantly analysed and optimised. Whatever your text type, language, region or task, we can find the right language experts for your project quickly and reliably in our TMS. 

ISO 27001 – certified information security

The international ISO 27001 standard guarantees the highest standards in the field of information security. Diction is thus using an externally audited, ISO-compliant information security management system (ISMS), which has established various binding and clearly documented guidelines within the company. These specify the security requirements that must be complied with as well as who is responsible for implementation and controls. Our ISMS process is subject to constant review. For instance, two monitoring audits are carried out between re-certifications. This ensures that we’re always on the ball.

How do you benefit from our ISO 27001 certification?

Your documents are secure with us! Thanks to our ISO-27001 certification, you can objectively rely on our information security processes, which also makes it easier to examine tenders and pitches. Our ISMS officers always stay up to date for you so that you don’t need to lose any more time on this matter. 

ISO 17100 – requirements for translation services

The ISO 17100 standard lays out the international requirements for translation services and involves an assessment of the translation quality provided based on objective criteria. This standard contains requirements for the core processes, the minimum qualification levels, the availability and use of resources and the activities that are required in order to provide a high-quality translation service. The standard also lays out the skills and qualifications that translators and proofreaders must have.

How do you benefit from our ISO 17100 certification?

When your translation is carried out in accordance with ISO 17100, you can rest assured that the translator has the specific professional skills required (a degree in translation, for example). 

ISO 18587 – post-editing by qualified experts

Diction is also certified for post-editing in accordance with ISO 18587. Post-editing is the term used for the proofreading of a machine translation by an expert. The new ISO standard is an extension of ISO 17100 and applies the same strict standards to post-editing as ISO 17100 does to normal professional translations. This means that, for example, the post-editors have exactly the same professional skills (a degree in translation and post-editing training, for example). It also sets out which services are included in full and light post-editing.

How do you benefit from our ISO 18587 certification?

Post-editing is a relatively new service for language service providers. Clients and translation agencies are often not sure precisely what is involved. At Diction, we know exactly what it’s all about – our post-editing services are in accordance with those laid out in the ISO 18587 standard and can be tailored to meet your requirements. You can also rest assured that only qualified translators with extra training in post-editing and machine-translation technology will work on your texts.

How are data protection and information security ensured in the translation process?

Ideally through highest levels of technological security, strict confidentiality agreements and strong employee awareness. At Diction we put all of this into practice every single day. But what exactly does this involve, and what is the difference between data protection and information security?

What is data protection at Diction?

Generally speaking, data protection is the protection of unauthorised data processing and the right to informational self-determination. Although Diction is based in Switzerland, we work in accordance with the requirements of the 2018 GDPR. Why do we, as a Swiss company, comply with the GDPR? This is not just because we want our processes to meet the very highest standards, which the GDPR represents, but also because we mainly work with virtual data, which can easily cross national borders, and we want to provide the same level of data protection to every single Diction client. Read our privacy policyhere.

What is information security at Diction?

Information security at Diction refers to the measures that we take to ensure your data is secure that go above and beyond the requirements of data protection legislation. Diction has the very highest standards for information security. We are certified for information security in accordance with ISO 27001.