Introducing Diction

Diction is an international language services provider based in Eastern Switzerland, with an office in Vancouver, Canada. Using innovative technologies such as machine translation, an API and our client portal allows us to streamline management of our clients’ projects. We work with efficient processes, employ highly qualified experts and provide personal service, 24 hours a day, 7 days a week, 365 days a year – even outside office hours and at the weekend.

Our clients have relied on the quality of service we provide for translations, editing, proofreading and copywriting for over 15 years. We can offer the ideal solution for any project. Our ISO 17100, ISO 18587 and ISO 9001 certifications give you the peace of mind that comes with knowing your language-services partner delivers the highest quality in every area, whether it’s language services, resource management or information security.

Behind the scenes at Diction

Who are you actually working with? Behind all the modern communication and our ultra-responsive service, you will find a team of real, authentic people. Take a look at this short video and find out what goes on behind the scenes.

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Personal service, a passion for our craft, and high-tech solutions

What drives us is our desire to be the kind of company of which we would be satisfied customers. This means we set ourselves the highest standards and constantly strive to improve. Most of our clients place their trust in us because our famous Diction blend of personal communication and high-tech solutions means we can do just about anything.

Our principles:

  • Your linguistic needs don’t suddenly down tools and leave at 6 p.m. every Friday. And neither do we. The “night shift” in Canada is on hand to help. It’s not the time of day or the size of your project that dictate whether it’s urgent or not, but you – and you alone. We will also be happy to take on any express projects you may have.
  • We believe that the more closely we work together, the better our work becomes.
  • Whether you send us a 350-page document or a single word, we afford every project the same amount of care and attention. If we were the customer, that’s how we would want things to be done.
  • You might think we’re exaggerating, but we really do border on the pedantic when it comes to getting things right, from spellings to language variants to microtypography. Unless you ask us to spend less time on your text, of course. Your wish is our command.
  • Diction’s QMS processes are regulated and documented in a binding and transparent manner.
  • We work with modern technology such as machine translation, a TMS and an API.
  • We take the protection of your data and information security very seriously.

Maintaining close relationships

Naturally Patrick Fassbender, CEO at Diction, is proud of the company’s steady growth. But what’s really important is working every day to ensure client satisfaction. And when we come together – clients, partners and employees – we can do just that.

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Our story so far – and what’s still to come

A lot has happened over the last few years, and we’ve got great plans for the future as well. Today, Diction is an ISO-certified, high-tech language services provider with a large in-house team and a wide network of reliable external experts. We have listed some of our most important milestones below. As you can see, we never rest on our laurels.

2004

futur2 gmbh is established in Buchs SG and starts providing proofreading, editing and translation services.

2010

futur2 gmbh becomes Diction Ltd. The team now numbers thirteen permanent staff.

2014

Our Vancouver office opens as Diction International Communication Services Ltd. is founded in Canada.

2015

Diction continues to grow and is certified in accordance with ISO 17100 – requirements for translation services.

2018

The Diction TMS goes live. This represents a big step in terms of resource management and providing cutting-edge solutions.

2019

Diction is certified in accordance with ISO 9001 for quality management. Our client portal and API go live.

2020

Diction is certified for post-editing in accordance with ISO 18587. Our freelancer portal also goes live.

The future

We will always strive to stay ahead of the curve so that we can meet market demand and provide our clients with the latest services.

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