Skip to main content

Reference

Comfortable, streamlined translation – thanks to our client portal

When orders come in from all directions, in all shapes and sizes, you need a solutions that works. Enter our intuitive client portal, the hub that manages every aspect of collaboration with ease. It ensures a clearly structured translation processes – and keeps interior design specialist pfister happy.

Facts

pfister is the market leader in Swiss furniture retail and has been turning home furnishing dreams into reality since 1882.

With around 1,550 employees and 18 branches across Switzerland, pfister offers countless creative interior design solutions – particularly online.

Diction has been working with pfister since 2016, providing services in German, French, and Italian.

Background

Complex texts, many different needs – time for a tidy-up?

For years, Diction and Pfister have enjoyed a strong partnership, but as the company’s priorities shift, so do its needs. Today, interior design consultancy takes centre stage, and our services evolve to match. When we launched our project portal a few years ago, our partnership with pfister became even stronger, as a streamlined workflow was high on our client’s wish list. We received large volumes of content and a wide variety of texts from numerous departments. To keep things manageable, all projects, whether ongoing or completed, need to be consolidated in one central location and accessible to everyone involved. And because flexibility matters, partial orders can be grouped together, even if they arrive at different times.

Objective

Translation projects made simple – here’s how

The team at pfister wanted a seamless way to manage language projects, regardless of whether they were ordered by internal departments or via advertising agencies. When multiple people request a wide range of texts, things can quickly spiral into chaos. And for a brand that creates dreamy (non-chaotic) interiors, that’s simply not an option. Our dynamic project was the game-changer. From requesting quotes, placing orders, tracking process, collecting finished texts, managing invoices, view archives – everything in one place, easy and intuitive. Finally, a process that brings order to potential chaos.

Solution

One portal. Every translation project. Sorted.

Simple solutions make life easier – and that’s exactly what our client portal delivers. It’s far from basic, though. What really counts is the intuitive user experience. Now, pfister has everything in one place: quotes, orders, and invoices, all just a click away. Uploading documents? Drag and drop, done in seconds. The platform’s modular design means every element can be managed individually. Need to extend an existing translation or add another language? No problem – no need to start a new order. Even very short texts can be copied and pasted straight into a text field in seconds. And with a clear overview of all projects, active or archived, the pfister team stays in control at all times.

Quote

Diction has been a trusted partner with an excellent feel for language since we began working together in 2016. They ensure wording across all channels and in all languages. Even when things get hectic or when special requests come in from different departments, the Diction portal keeps everything organised – and their unflappable project managers always stay firmly in control.

Corinne Leuthard, Head of Brand Communication, pfister